Welcome to Ewbank United Kingdom

Terms and Conditions

General
Your use of and purchase of products from this site is governed by the terms and conditions set out below, and as set out under Security, Copyright, and Delivery. We recommend you also read our Privacy policy. You can print the full terms and conditions by selecting the print option in the File menu of your browser.

We may at any time make changes to this site and the details displayed on it (including prices).

Terms and conditions of use
1. Prices and Payment
The prices for goods displayed for sale on this site are Ewbank prices and are exclusive of VAT and delivery charges. Prices and delivery charges displayed are valid and effective only in the United Kingdom.

Ewbank cannot accept your order until you have paid for it in full. Upon payment, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.

Credit and Debit Card Payments

All card payments (with the exception of Time, Amex and those by customers receiving a VAT invoice) are processed by WorldPay Services. You pay them a 2.5% fee, which is included in the total; the balance is paid to Ewbank. The total amount you pay is the same, regardless of the payment method.

2. Your right to cancel your order
You may cancel your www.Ewbank.co.uk order at any stage before the goods are delivered to you.

If you wish to cancel your order you can either phone us on 01483 663050- lines are open 08:30 to 16:30 Monday to Friday (excluding Bank Holidays) – or email us at info@ewbank.co.uk.
In some cases we may be unable to prevent your order from being dispatched to you. In this case we will arrange for your order to be collected at your convenience (see our returns and refunds policy).

3. Our returns and refunds policy
If you are not satisfied with the order you have received from www.Ewbank.co.uk you may return it to us within 14 days of delivery. We will exchange or refund any unused items returned to us, as sold in their original condition, with the Sales Invoice received with your order.

Exchange and Refunds

If your goods are incorrect, faulty or damaged on delivery we will exchange the product or issue a full refund to you including delivery charges.

If you are not satisfied with the goods for any other reason we will exchange or refund any unused items as sold, in their original saleable packaging, to you including delivery charges. The collection of the goods will be arranged through a delivery carrier and the cost of return will be at your expense.

Refunds will be paid within 14 days of receipt of the returned order.

How To return items:

Call our Customer Services team on 01483 663050 and inform them of the returned item and carrier. They will arrange for the collection of the unwanted goods. A full refund will be made once the goods are received. Calls are charged at national rate. Lines are open 08:30 to 16:30 Monday to Friday (excluding Bank Holidays).

4. General
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Ewbank.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.

Always read and follow any relevant manuals and safety instructions.

To the extent permitted by law, Ewbank accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

In these terms and conditions:-

“Ewbank” means Ewbank Products Limited and any other connected organisation that supplies the goods ordered by you and any successor to its business;
“We and Us” means Ewbank Products Limited either alone or together with you, as the context requires;
“Working day” means every day of the year except weekends, and English statutory and public holidays;
“You” means the person ordering goods subject to these terms and conditions;

Our details:

Ewbank Products Limited
Ashcombe Court
Woolsack Way
Godalming
GU7 1LQ
United Kingdom

To contact us by telephone, please ring 01483 663050 (national rate), or email enquiries@ewbank.co.uk . Lines are open between 08:30 to 16:30 Monday to Friday (excluding Bank Holidays).