Support

Yes. If you notice an error immediately after placing your order you can contact our customer service team who will be able to cancel the order, as long as the order is yet to be processed or dispatched. Alternatively, if the order has already been dispatched, you can wait for the item to arrive and go to our returns page to find out how to return it.

You will receive an email with your order details on. If you haven’t received an email within 24 hours of placing your order, please contact our customer service team if you seek confirmation of your order being placed.

Yes. You can select an address manually at checkout. As long as your billing address matches the address linked to your bank account, there won’t be any issues.

All delivery services have a 2pm cut off time. All orders placed before 2pm will be dispatched on the same day. Any orders placed after 2pm will be dispatched the next working day. Orders placed on a Friday after 2pm will be dispatched on Monday.

At checkout you will be able to choose between two delivery options, based on what you need. Standard delivery service which will mean you will receive your order between 2 to 3 working days. Or choose a Next Day delivery service to receive your order the next working day, if you order before the 2pm cut off time.

All items except spares and consumables come with Free Standard Delivery.

Yes. If you notice an error immediately after placing your order you can contact our customer service team who will amend the address for you, as long as the order is yet to be processed or dispatched.

If you’re not in when the first delivery is attempted, our courier service will re-attempt to deliver the next working day, and will try up to 3 times before returning the item to our warehouse. If this happens, please contact our customer service team and we will try to resolve this for you.

If you have not received your order by the expected delivery date and you have received no notification to suggest a delivery has been attempted, please contact our customer service team who will track down your order and ensure it gets to you as soon as possible.

If you notice any damage or fault to your item please contact our customer service team to seek advice on the best course of action. It may be a troubleshooting issue or damaged in transit. Alternatively, if you are certain you’d like to return your item, please see our returns page for information on how to do so.

If your order has arrived damaged please take photos of the damaged item and its original packaging, including the shipping label. Make sure to keep the packaging, and then contact our customer service team within three days of delivery. Please include your order number, a description of the damage, and the photos in your message. We'll be in touch to arrange a replacement, refund, or other suitable solutions.

If you've changed your mind about your purchase, you can return it within 31 days of the original purchase date. The item must be unused, in its original packaging, and in a resalable condition, and you'll need to provide proof of purchase. To start the return process, please contact our Customer Service team to authorize the return. You'll be responsible for the return shipping costs, and we recommend using a tracked service. Once authorized, securely package the item and send it to:

Ewbank
38 Bluestem Group
Ipswich
IP3 9RR

For the full returns policy please go HERE

It’s important that all returns are in the best possible condition, so make sure you handle the item with care. We hope you’re happy with your purchase but if for any reason you change your mind it makes is significantly easier if the product is returned in its original packaging. Please notify us within 30 days of purchase that you wish to return your item.

Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.

Yes. If you notice an error immediately after placing your order you can contact our customer service team who will be able to cancel the order, as long as the order is yet to be processed or dispatched. Alternatively, if the order has already been dispatched, you can wait for the item to arrive and go to our returns page to find out how to return it.

If you have any trouble signing into your account please contact our customer service team who will assist you.

If you’ve attempted to log in but you’re seeing an error message saying you’re entering the wrong password, or you’ve simply forgotten which one is linked to your account, simply click ‘Lost your password?’ and enter the email address you’ve used for your account and you will receive an email with instructions on how to reset your password.