If you change your mind about your purchase, you can return your unused Ewbank product to us up to 30 days after purchasing. Simply contact us at [email protected] or call us on 01473 271272 to advise us of your intended return and send your unwanted Ewbank product to us in its original packaging at:
38 Bluestem Road
Ransomes Industrial Estate
Once returned and checked, your order will be processed as a refund. You should then receive your refund within 14 days of returning your product, which will go back to the original payment method.
If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return your item from the date you received it. Your item must be in the same condition that you received it and in the original packaging.
You have two options to return your item to us:
You will receive your Collect+ label within your package. Collect+ has parcel drop points at over 7000 local stores, open until late, 7 days a week.
- Fill in the returns section on your delivery note and enclose it in your parcel.
- Write your order number on the Collect+ returns label. Peel it off and stick it on your parcel so it covers the barcode of the original label.
- Drop your parcel off at any one of 7000 local stores offering the Collect+ service. You can keep your returns receipt or scan this label using the Collect+ app so that you can track your parcel online.
If you wish to have your item collected from your home, please repackage and secure your item with care, then contact our customer service team and inform them of a convenient collection date. A collection driver will arrive on the agreed date. Please provide the driver with your package and they will affix a prepaid return label to it and return the item to us.
It’s important that all returns are in the best possible condition, so make sure you handle the item with care. We hope you’re happy with your purchase but if for any reason you change your mind it makes is significantly easier if the product is returned in its original packaging. Please notify us within 30 days of purchase that you wish to return your item.
Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.
Yes. If you notice an error immediately after placing your order you can contact our customer service team who will be able to cancel the order, as long as the order is yet to be processed or dispatched. Alternatively, if the order has already been dispatched, you can wait for the item to arrive and go to our returns page to find out how to return it.