FAQs
My Orders
If you’re having issues with the item you’ve ordered, please look to the product listing page that has troubleshooting information for each product. If you can’t find what you’re looking for or have any other queries, please use the contact information below to speak to a member of our Customer Service Team.
Can I cancel my order after placing it?
Yes. If you notice an error immediately after placing your order you can contact our customer service team who will be able to cancel the order, as long as the order is yet to be processed or dispatched. Alternatively, if the order has already been dispatched, you can wait for the item to arrive and go to our returns page to find out how to return it.
Will I receive an order confirmation?
You will receive an email with your order details on. If you haven’t received an email within 24 hours of placing your order, please contact our customer service team if you seek confirmation of your order being placed.
Can I have my order sent to a different address?
Yes. You can select an address manually at checkout. As long as your billing address matches the address linked to your bank account, there won’t be any issues.
FAQs
Delivery
Wondering when your order will arrive? We’ve made delivery simple and straightforward.
Browse our FAQs for everything you need to know about shipping, timeframes and tracking your order.
What delivery options are available?
All delivery services have a 2pm cut off time. All orders placed before 2pm will be dispatched on the same day. Any orders placed after 2pm will be dispatched the next working day. Orders placed on a Friday after 2pm will be dispatched on Monday.
At checkout you will be able to choose between two delivery options, based on what you need. Standard delivery service which will mean you will receive your order between 2 to 3 working days. Or choose a Next Day delivery service to receive your order the next working day, if you order before the 2pm cut off time.
All items except spares and consumables come with Free Standard Delivery.
Can I change the delivery address?
Yes. If you notice an error immediately after placing your order you can contact our customer service team who will amend the address for you, as long as the order is yet to be processed or dispatched.
What happens if I'm not in for my order?
If you’re not in when the first delivery is attempted, our courier service will re-attempt to deliver the next working day, and will try up to 3 times before returning the item to our warehouse. If this happens, please contact our customer service team and we will try to resolve this for you.
What can I do if my order doesn't arrive?
If you have not received your order by the expected delivery date and you have received no notification to suggest a delivery has been attempted, please contact our customer service team who will track down your order and ensure it gets to you as soon as possible.
What can I do if my order arrives damaged?
If you notice any damage or fault to your item please contact our customer service team to seek advice on the best course of action. It may be a troubleshooting issue or damaged in transit. Alternatively, if you are certain you’d like to return your item, please see our returns page for information on how to do so.
FAQs
Returns
We hope you love your Ewbank product, but if something’s not quite right, we’re here to help. Find everything you need to know about returns, exchanges and refunds.
How do I return my order?
If you are not entirely satisfied with your purchase, we’re here to help. You have 30 calendar days to return your item from the date you received it. Your item must be in the same condition that you received it and in the original packaging.
You have two options to return your item to us:
Collect+ Label
You will receive your Collect+ label within your package. Collect+ has parcel drop points at over 7000 local stores, open until late, 7 days a week.
- Fill in the returns section on your delivery note and enclose it in your parcel.
- Write your order number on the Collect+ returns label. Peel it off and stick it on your parcel so it covers the barcode of the original label.
- Drop your parcel off at any one of 7000 local stores offering the Collect+ service. You can keep your returns receipt or scan this label using the Collect+ app so that you can track your parcel online.
Yodel
If you wish to have your item collected from your home, please repackage and secure your item with care, then contact our customer service team and inform them of a convenient collection date. A collection driver will arrive on the agreed date. Please provide the driver with your package and they will affix a prepaid return label to it and return the item to us.
What packaging do I use to return my order?
It’s important that all returns are in the best possible condition, so make sure you handle the item with care. We hope you’re happy with your purchase but if for any reason you change your mind it makes is significantly easier if the product is returned in its original packaging. Please notify us within 30 days of purchase that you wish to return your item.
When will I receive my refund for a return?
Once we’ve received your item, we will inspect it and notify you that we have received your returned item. We will initiate a refund to your original method of payment and you will receive it within a certain amount of days depending on your card issuers policies.
Can I cancel my order after placing it?
Yes. If you notice an error immediately after placing your order you can contact our customer service team who will be able to cancel the order, as long as the order is yet to be processed or dispatched. Alternatively, if the order has already been dispatched, you can wait for the item to arrive and go to our returns page to find out how to return it.
FAQs
Account
Got questions about your Ewbank account? Whether you're updating details, checking orders or resetting your password, our FAQs have you covered.
Find quick answers below to help you easily manage your account.
I'm having trouble signing into my account
If you have any trouble signing into your account please contact our customer service team who will assist you.
I've forgotten my password, how do I reset it?
If you’ve attempted to log in but you’re seeing an error message saying you’re entering the wrong password, or you’ve simply forgotten which one is linked to your account, simply click ‘Lost your password?’ and enter the email address you’ve used for your account and you will receive an email with instructions on how to reset your password.
Contact Us
Still couldn't find what you're looking for?
Still need help? If you didn’t find what you were looking for, our team is here to assist—just fill out the form and we’ll get back to you as soon as possible.
Shop Our Products
Explore our most loved floorcare essentials, designed to make everyday cleaning faster, easier and more effective.
- Manual push operation
- 2.0L easy-fill tank with markers
- Telescopic handle with trigger release
- Lightweight yet effective
- Portable and compact
- Easy-fill 380ml liquid container
- Designed for cleaning all hard floors and windows
- Trigger spray delivers water or detergent to the floor
- Lightweight and manoeuvrable
- Accessories included